Privacy Policy

Last updated: February 25, 2026

LamellaStudio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our parametric design platform.

Information We Collect

We collect information you provide directly to us, including:

  • Account information (email address, name, company name)
  • Payment information (processed securely through our payment provider)
  • Project data (design parameters, uploaded heightmaps, exported files)
  • Communications (support requests, feedback)

We automatically collect certain information when you use our platform:

  • Usage data (features used, session duration, export frequency)
  • Device information (browser type, operating system)
  • Log data (IP address, access times, pages viewed)

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends, usage, and activities
  • Detect and prevent fraudulent transactions and abuse

Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Maintain your session and authentication status
  • Remember your preferences and settings
  • Analyze how our platform is used
  • Improve our services based on usage patterns

Payment Processing

We accept payments via cryptocurrency through our payment processor, NOWPayments. When you make a payment:

  • Transaction details (amount, cryptocurrency type, wallet address, transaction ID) are processed and stored by NOWPayments
  • NOWPayments may collect your IP address and device information for fraud prevention purposes
  • We receive confirmation of payment status but do not store your wallet private keys or seed phrases
  • Payment data is shared with NOWPayments solely for the purpose of processing your transaction

By making a payment, you acknowledge that your transaction data will be transferred to and processed by NOWPayments in accordance with their Privacy Policy.

Data Sharing

We do not sell your personal information. We may share your information with:

  • Payment processors (NOWPayments) to process cryptocurrency transactions
  • Service providers who assist in operating our platform
  • Professional advisors (lawyers, accountants, auditors)
  • Authorities when required by law or to protect rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Project data is retained according to your subscription plan. You may request deletion of your data at any time.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Export your data in a portable format
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

GDPR Compliance

For users in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include: performance of a contract, legitimate interests, compliance with legal obligations, and consent where applicable.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@lamellastudio.com